Shipping Policy
Last Updated: September 2026
Since Alexis Thread LLC provides digital application development consulting services only, no physical products are shipped or delivered. All our services are performed and delivered entirely online.
Service Delivery Methods
All consulting services and deliverables are provided through the following methods:
- Email correspondence with attached documents and reports.
- Shared cloud repositories (e.g., GitHub, GitLab, Bitbucket).
- Cloud-based project management tools (e.g., Jira, Trello, Asana).
- Video conferencing for consultations and walkthroughs (Zoom, Google Meet, or similar).
- Secure file transfer for large deliverables when necessary.
Delivery Timeline
Each service has a specific delivery timeline, which is confirmed upon project kickoff. We begin work on your project within 2 business days of receiving payment confirmation and all required project information.
Typical delivery timelines:
- Design and planning documents: 5 to 14 business days.
- Audit and assessment reports: 7 to 14 business days.
- Development and implementation services: 10 to 30 business days, depending on scope.
- QA, security, and optimization services: 5 to 14 business days.
Client Dashboard
You will have access to a shared project workspace where you can view the status of your project, download deliverables, and communicate with your assigned consultant.
International Clients
Our services are available to clients worldwide. All communication and delivery are conducted online, so there are no shipping delays or customs issues.
No Physical Shipping
There are no shipping costs involved because our services are delivered digitally. You will never be charged for shipping or handling.
Return Address (for correspondence only)
All written correspondence regarding your service should be sent to:
Alexis Thread LLC
101 N Main St, Greenville, SC 29601, USA
No physical returns are required. Please refer to our Refund Policy for details on service cancellations and refunds.
Contact Us
If you have any questions about our delivery process, please email us at sales@alexisthread.com.