REFUND POLICY

Last Updated: September 2026

Overview

Our refund policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

Since we provide digital application development consulting services, there are no physical items to return. To be eligible for a refund, the service must not have been substantially performed, or the deliverables must not meet the specifications agreed upon in your service agreement.

Several types of services are exempt from being refunded:

– Services that have been fully delivered and approved by the client.
– Custom development work that has already been completed or partially delivered.
– Discovery, audit, or assessment services that have already been performed.
– Gift cards or prepaid service credits.

Additional non-refundable items:

– Third-party license fees or subscription costs purchased on your behalf.
– Expedited or rush service fees.
– Any service where work has commenced beyond the initial planning stage.

To complete your refund request, we require a receipt or proof of purchase.

Please do not send any physical materials to us. All correspondence is handled digitally.

There are certain situations where only partial refunds are granted:

– Any service that has been partially delivered or is in progress.
– Any project that was cancelled after development work had begun.
– Any service request made more than 30 days after purchase.
– Any deliverable that has been reviewed and approved by the client.

Refunds

Once your refund request is received and reviewed, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 to 7 business days.

Late or Missing Refunds

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at sales@alexisthread.com.

Sale Items

Only regular priced services may be refunded. Discounted or promotional services cannot be refunded.

Exchanges

We do not offer direct exchanges because our services are project-based. However, you may request a service credit that can be applied toward a different consulting package within 30 days of purchase. Please contact us at sales@alexisthread.com to discuss your options.

Gifts

If the service was marked as a gift when purchased and delivered directly to you, you will receive a service credit for the value of your refund. Once the request is approved, a credit will be applied to your account.

If the service was not marked as a gift when purchased, or the gift giver arranged the service for themselves to transfer to you later, we will send a refund to the gift giver.

Return Address

Since no physical returns are required, the following address is provided for official written correspondence regarding your refund request:

Alexis Thread LLC
101 N Main St, Greenville, SC 29601, USA

You will not be responsible for any shipping costs because our services are delivered digitally. There are no return shipping fees of any kind.

Depending on your location and payment provider, the time it may take for a refund to reflect in your account may vary.

If you are requesting a refund for a high-value project, you may consider keeping a record of all communication and deliverables. We do not guarantee approval for refunds requested outside the stated policy window.

Need Help?

Contact us at sales@alexisthread.com for questions related to refunds.